Troubleshooting & FAQ

I can’t log in

  • Check the exact error text:
  • “Verification pending” → Click the prompt to resend verification and confirm via email.
  • “Activation Pending” → Wait for an admin to activate your account.
  • “Email or password incorrect” → Re-enter credentials or reset your password.

I don’t see Administration or Drivers

  • Your role is not Admin/Security. Ask an admin to adjust your role.

PO search shows errors or nothing

  • Ensure the PO starts with 451… (enter without leading plant digits).
  • The PO must be in the scheduling window for its plant; otherwise, an alert appears and the PO is removed from the load.

No available dates or times

  • You must have at least one valid PO added.
  • If dates are disabled, the plant calendar may be full or closed; contact the receiving warehouse.

Didn’t receive confirmation/cancel email

  • Check spam.
  • Verify the email address in your account.
  • Admins: confirm Email, SmtpAddress, Port, and EnableSSL in Web.config.

Driver didn’t get SMS

  • Confirm the phone number was entered without formatting characters.
  • For welcome texts, ensure the driver was added on the Drivers page and the OTK is unique.
  • For feedback texts, check that Trigger Service is enabled (enableTriggerService=true) and interval is reasonable.

Link expired page

  • One-time keys expire after use or if they are invalid. Resend from the appropriate flow (e.g., new verification email, reissue driver SMS).